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Policies
Last updated August 2026
This page is the Skin & Hue return policy for orders placed at skinandhue.com. Skin & Hue is the merchant of record. Start every return, exchange, damage claim, or missing-package report with us — we coordinate with the Collective supplier that fulfilled the item.
Use these details when configuring Google Merchant Center, and as a quick reference for customers. The sections below explain how each rule works for Skin & Hue orders.
This return policy applies to orders shipping to the United States.
The public policy URL is https://skinandhue.com/returns. This page is available without logging in.
We accept returns for both defective and non-defective products when the item meets the product-condition and window rules below.
We accept exchanges when an eligible replacement (same product or an agreed alternative) is available. Contact Skin & Hue to request an exchange before sending anything back.
Final-sale items and opened personal-care products are not eligible for preference (non-defective) returns. See Product condition & window.
Product condition: New only. For non-defective returns, items must be unused, unopened, and in the original packaging with seals and labels intact.
Return window: 3 days after delivery. The window starts on the delivery date shown on your carrier tracking. Contact us within that window to start a return or exchange.
Defective, damaged-in-transit, or wrong items: report them promptly — ideally within 3 days of delivery — with your order number and clear photos. We will coordinate a resolution even when the item is no longer “new.”
Because we sell personal-care and beauty products, opened or used items are generally not eligible for preference returns for hygiene reasons, unless the product is defective or arrived damaged.
Return method: By mail. After we approve your return request, we will email return instructions and the address to ship to.
Return label: Customer responsibility. You arrange and pay for return shipping and any required prepaid label, unless we tell you otherwise in writing for a specific case (for example, an approved defective or wrong-item return).
Restocking fees: None. We do not charge a restocking fee on approved returns.
Refund processing time: 5 days after we receive and inspect the returned item. Refunds are issued to the original payment method on your Skin & Hue / Shopify order. Your bank or card issuer may take additional time to post the credit.
Email info@skinandhue.com with your order number, the product name, and whether you want a refund or exchange. Include photos for damage, defects, or wrong items. Support hours: Monday–Friday, 9am–6pm PT.
Do not ship a return until Skin & Hue confirms the request. Unauthorized returns may be refused or delayed.
We coordinate with the Collective supplier that fulfilled the item. Approved refunds and exchanges for Skin & Hue orders are processed through your Skin & Hue / Shopify order.
Skin & Hue owns customer support for purchases made on this site. You should not need to contact suppliers separately for return, exchange, or refund issues.
For shipment timing and rates, see Shipping. Use Track order for package status, or Contact for help.
