Policies

No returns or exchanges

Last updated August 2026

Skin & Hue does not accept returns or exchanges. All sales are final. We sell personal-care and beauty products that cannot be restocked for hygiene and product-integrity reasons. Skin & Hue is the merchant of record for orders placed at skinandhue.com.

Policy at a glance

These fields match Google Merchant Center. Read them as written: Skin & Hue does not take returns or exchanges.

Countries: United States
Policy URL: https://skinandhue.com/returns
Returns: No — we do not accept returns
Exchanges: No — we do not accept exchanges
Product condition: Not applicable (no returns)
Return window: Not applicable (no returns)
Return method: Not applicable (no returns)
Return label: Not applicable (no returns)
Restocking fees: Not applicable (no returns)
Refund processing time: Not applicable for returns. Fulfillment-error claims (defective, damaged in transit, or wrong item) are handled separately — see below.

Countries & policy URL

This no-returns policy applies to orders shipping to the United States.

The public policy URL is https://skinandhue.com/returns. This page is available without logging in.

No returns. No exchanges.

We do not accept returns. We do not accept exchanges. All sales are final.

That includes buyer's remorse, preference changes, shade or texture mismatch, routine rethinks, unopened items, and opened items.

Because our assortment is personal-care and beauty, items cannot be accepted back into inventory for hygiene and safety reasons.

Why there is no return window

There is no return window. There is no exchange window. Orders cannot be sent back for a refund or swap once the sale is complete.

Please review product details carefully before checkout. Skin&Hue Match and our journal can help you choose products, but they do not create a right to return.

Method & fees

Because we do not accept returns or exchanges, there is no return-by-mail process, no return label, and no restocking fee.

Do not ship products back to Skin & Hue or to a supplier unless we explicitly ask you to for a verified fulfillment-error claim. Unsolicited packages may be refused.

Damaged, defective, or wrong item

If your package arrives with a defective product, transit damage, or the wrong item, that is a fulfillment error — not a return request.

Email info@skinandhue.com within 3 days of delivery with your order number, the product name, and clear photos. Support hours: Monday–Friday, 9am–6pm PT.

We will review the claim and coordinate with the Collective supplier that fulfilled the item. Any approved refund or replacement is handled case by case through your Skin & Hue / Shopify order. This process does not create a general returns or exchanges policy.

Include your order number and product name.
Attach clear photos of the defect, damage, or wrong item.
Keep the packaging until we respond.

Who to contact

Skin & Hue owns customer support for purchases made on this site.

For shipment timing and rates, see Shipping. Use Track order for package status, or Contact for help.