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Policies
Last updated August 2026
Skin & Hue is the merchant of record for orders placed at www.skinandhue.com. We sell curated products from partner brands. We do not stock every item in our own warehouse. After you check out, partner suppliers fulfill and ship orders directly to you through Shopify Collective (a form of authorized brand dropshipping).
Quick facts for customers and for shipping settings in Google Merchant Center. Details below explain how multi-supplier fulfillment works.
When you buy on Skin & Hue, you are buying from Skin & Hue — not from each brand’s own website. Payment is processed for Skin & Hue through Shopify.
We source many products from verified partner brands. Inventory and packing happen at the supplier that stocks each item. Shopify Collective routes each line item to that supplier to ship to your address.
That means packaging, carriers, and ship dates can differ by brand even though you completed a single checkout. This is expected for curated multi-brand stores that fulfill through partners.
You should not need to contact suppliers yourself. Skin & Hue remains your support contact for the whole order.
If your cart includes products from more than one partner, you may receive separate packages on different days, with different tracking numbers and carriers.
Checkout may also show more than one shipping charge when rates are calculated per supplier. The amounts displayed at Skin & Hue checkout before you pay are what you owe for shipping on that order.
Delivery dates can differ by package even though you placed one order.
Because items ship from different partner facilities, we publish typical ranges rather than a single warehouse cut-off that fits every brand.
Handling (processing): typically 1–5 business days from order placement until the fulfilling supplier hands the package to a carrier. Weekends, holidays, and peak seasons can extend this. Some partners only dispatch on certain days of the week.
Transit: typically 2–7 business days from carrier pickup to delivery for many U.S. destinations. Remote areas and slower service levels can take longer.
There is no single storewide same-day cut-off for every Collective partner. Place orders earlier in the week when you need the fastest possible handling.
Shipping options and prices shown at Skin & Hue checkout are what you pay for that order and destination. Costs can include carrier postage and fulfillment-related fees charged through Shopify for each fulfilling supplier.
Offers, free-shipping thresholds, or rates on a brand’s own website do not automatically apply to Skin & Hue checkout.
Free shipping appears only when Skin & Hue checkout offers it for your cart. Partner notes on brand or product pages describe that partner’s usual practice and may not match every Skin & Hue cart.
For product structured data and Merchant listing enhancements, we publish typical U.S. handling/transit ranges and, when shipping is not free in checkout, an upper bound for standard domestic shipping (currently up to $15 USD). Exact rates remain those shown at checkout.
Fulfilling suppliers choose the carrier and service level for each shipment. Tracking commonly shows USPS, UPS, FedEx, or a similar U.S. parcel service.
Packages often ship in the partner brand’s packaging. Carrier and service level can differ by product.
The option shown at Skin & Hue checkout and the tracking details after shipment are the source of truth for that package.
Our primary shipping destination is the United States.
If international checkout is enabled for an order, longer transit times may apply. Customs duties, taxes, and import fees are the recipient’s responsibility unless stated otherwise at checkout.
Look for shipping confirmation email(s) from Skin & Hue / Shopify. Mixed-supplier orders may produce more than one tracking number.
Use Track order for package status, or Contact for help. For returns and refunds, see Returns — Skin & Hue does not accept preference returns or exchanges; all sales are final except for defective, damaged-in-transit, or wrong-item fulfillment errors.
Skin & Hue owns customer support for purchases made on this site.
